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Frequently Asked Questions

You may be asking...

  • When will my order be shipped?


Our products are processed within 24 hours of the order being placed and then shipped.

  • Will I receive an email with my order details?


Yes! We will send you an email as soon as your order is placed, summarizing all the details and confirmation.

  • Can I cancel my order?


No/Yes, we will ship the item to your address. However, once you receive your item(s), you can send it back to us, and once we receive it, we will issue a FULL refund.

  • What is the exchange/return policy?


We value our customers' experience. If you have any issues with our products, we will gladly issue a full refund.


Step 1: Email us with your order # and name.

-With the subject (Refund Request)

-List your product and why you want to return it


Step 2: Our team will contact you (usually within 24 hours) with our address to return your item.


Step 3: Send us your item back. Once we receive it, we will inspect it.


Step 4: If everything is in order, we will issue a full refund for your item. Once we issue the refund, you will receive an email with all the details, and the money will be deposited back into your account :)


  • What payment methods are accepted?


We accept all major credit cards from any country, including:

Visa, Mastercard, American Express and more.



  • Are there any additional charges I need to pay?


There are never any handling/processing fees charged.


  • My order is not processing, help!


Please ensure that the billing address you entered matches that of your credit card.


  • How much does shipping cost?


Shipping is free WORLDWIDE!




  • Who ships my package?


Orders are shipped from our warehouses to your nearest local shipping agency, and a local postal courier will deliver it to your doorstep.



  • How fast is the delivery time?


Delivery time can vary between:

7-30 days


  • Oops - I put the wrong shipping address!


If you need to update your address, select the contact us tab and send us a message, and within 24 hours of placing your order, we can change it for you.

 

Do you have more additional questions? Feel free to contact us through the Contact tab, and our team will resolve your queries as soon as possible.